PRINTER'S NO. 10

THE GENERAL ASSEMBLY OF PENNSYLVANIA

HOUSE RESOLUTION

No. 9 Session of 2001

        INTRODUCED BY GEORGE, BELFANTI, MANDERINO, BELARDI, THOMAS,
           BUXTON, FRANKEL, SHANER, FEESE, GORDNER, LaGROTTA,
           CALTAGIRONE, STABACK, CORRIGAN, FAIRCHILD, KELLER, HALUSKA,
           HARHAI, SANTONI, MANN, SOLOBAY, WOJNAROSKI, DeWEESE, SURRA,
           TIGUE, LAUGHLIN AND M. COHEN, JANUARY 23, 2001

        REFERRED TO COMMITTEE ON RULES, JANUARY 23, 2001

                                  A RESOLUTION

     1  Directing the Labor Relations Committee to immediately
     2     investigate the inability of Unemployment Compensation
     3     Service Centers to provide effective service over the
     4     telephone system.

     5     WHEREAS, The Department of Labor and Industry operates
     6  Unemployment Compensation Service Centers that assist citizens
     7  with applications for unemployment compensation benefits; and
     8     WHEREAS, Members of the General Assembly have received
     9  numerous complaints from constituents about the Unemployment
    10  Compensation Service Centers; and
    11     WHEREAS, Newly unemployed Pennsylvanians are reporting that
    12  calls to Unemployment Compensation Service Centers routinely
    13  receive busy signals despite numerous attempts or are answered
    14  by voice mail and placed on hold for long periods of time; and
    15     WHEREAS, Despite complaints from members of the General
    16  Assembly to the Department of Labor and Industry, the department
    17  has failed to stop this problem from spreading to several

     1  Unemployment Compensation Service Centers; and
     2     WHEREAS, This problem is immediately and directly affecting
     3  the quality of service that the Commonwealth provides to its
     4  citizens; therefore be it
     5     RESOLVED, That the House of Representatives direct the Labor
     6  Relations Committee to immediately investigate the inability of
     7  Unemployment Compensation Service Centers to provide effective
     8  service over the telephone system and to take testimony in
     9  Harrisburg and in the field from all affected and relevant
    10  parties and report back to the General Assembly with recommended
    11  solutions to the problem of the Unemployment Compensation
    12  Service Centers within 90 days of adoption of this resolution.












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