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assistance under 42 U.S.C. Ch. 68 (relating to disaster
relief) to supplement the efforts and available resources of
States, local governments and disaster relief organizations
in alleviating the damage, loss, hardship or suffering.
(2) A hurricane, tornado, storm, flood, high water,
wind-driven water, tidal wave, earthquake, landslide,
mudslide, snowstorm, drought, fire, explosion or other
catastrophe resulting in substantial property damage,
hardship, suffering or possible loss of life and results in
the Governor requesting that the President of the United
States declare a major disaster declaration or emergency
declaration as warranted under 42 U.S.C. Ch. 68.
"Insurer." An entity licensed or authorized to conduct the
business of insurance that is governed under the act of May 17,
1921 (P.L.628, No.284), known as The Insurance Company Law of
1921.
"Investigation." As defined under 31 Pa. Code ยง 146.2
(relating to definitions).
Section 3. Investigations occurring from a disaster.
The following apply:
(1) When a policyholder files a homeowners' insurance
claim for damages arising from a disaster, the policyholder
must inform the insurer of the contact information for either
the policyholder or the policyholder's designated point of
contact.
(2) Upon receipt of the claim, an insurer shall notify a
policyholder of:
(i) The consumer complaint process for
unsatisfactory service and regulatory violations provided
by the department.
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